Shipping policy

Free Shipping
We are delighted to offer free shipping on all prepaid orders, ensuring that you receive your products without any additional shipping costs. Our commitment is to provide a seamless and cost-effective shopping experience for you.

Cash on Delivery (COD)
While we encourage customers to choose prepaid payment options for the best pricing and faster processing, Cash on Delivery (COD) is available for your convenience. A minimal fee is charged on COD orders to cover handling and logistics costs.

Prepaid Payment
For the best value and priority processing, we recommend prepaid payment methods. This allows us to offer faster dispatch and a smoother delivery experience.

Estimated Delivery Timeframes
Standard Shipping: orders are usually delivered within 2-7 business days.
Express Shipping: available at an additional cost, usually delivered within 2-5 business days.

These timelines are estimates based on our courier partners' standard transit times, calculated from the date of dispatch - not from the date the order is placed. They are not guaranteed delivery dates.

Order Processing
All orders are processed and dispatched within 24 hours of confirmation. You will receive a confirmation email along with tracking details once your order has been shipped.

Delays Beyond Our Control
Once your order leaves our warehouse, it is in the custody of our courier partner. While we choose our courier partners carefully and share the most accurate delivery estimates available to us, delivery may occasionally be delayed by circumstances outside our control, including:

  • Courier or logistics network delays, route diversions, or operational backlogs
  • Adverse weather, natural events, strikes, road closures, or traffic restrictions
  • Local or national holidays, festival-season volumes, and regional lockdowns or restrictions
  • Incorrect, incomplete, or unreachable delivery addresses, or the recipient being unavailable at the time of delivery

MyLittleTales is not liable for delays caused by such circumstances, and delays of this nature do not qualify for compensation or cancellation of a dispatched order. We remain fully committed to helping you: if your shipment is running late, write to us at info@mylittletales.com with your order number and we will take it up with the courier on your behalf and keep you updated until it is delivered.

Returns and Exchanges
We offer a 14-day easy return policy from the date of delivery. If you are not completely satisfied with your purchase, please refer to our Returns Policy for detailed instructions on returns and exchanges.

Address Information
Please ensure that you provide accurate and complete shipping address details at the time of placing your order. We are not responsible for delays or lost shipments due to incorrect or incomplete address information.

Contact Us
For any questions or concerns regarding shipping, feel free to contact our customer support team at info@mylittletales.com. We are always here to help and ensure you have a pleasant shopping experience.